Noticeboard


If you or any household member are awaiting COVID-19 test results or have symptoms please contact us and rearrange your appointments.  If you attend and then test positive the GP or nurse will have to isolate for 14 days further reducing already limited appointments.


How to Access appointments -  From March we had to start to work very differently. This is to limit face-to-face contact whenever possible and help to stop the spread of Coronavirus.


Your practice has been open for you throughout and if you need to see a GP please ring us on 01254 287150 between 8am and 6.30pm.  If you request a face-to-face consultation the GP will discuss your needs with you firstly via telephone or video call.


Coronavirus (COVID-19) is still with us.


Please ensure you bring a face covering (mask or scarf to cover both your nose and mouth) if you are asked to attend by the GP or nurse.  We do not have enough stock available to give out surgical masks to every patient as well as protecting staff.


We can all help control the virus if we stay alert. This means we all must all:


# stay at home as much as possible


# work from home if you can


# limit contact with other people


# keep your distance if you go out or at work (2 metres apart where possible)


# wash your hands regularly


# do not leave home if you or anyone in your household has symptoms.


YOU must let us know if you have any symptoms suggestive of coronavirus.


If you do not tell us or attempt to hide symptoms from us we are ALL at risk of becoming unwell.  


If staff become unwell the surgery may have to close.


Help is available by telephone or video call and most routine face to face tests or treatments can wait until your symptoms have gone away.


Stay at home and protect the NHS and other members of the public.


Please do not to a GP, Pharmacy or hospital if you have a high temperature of 37.8 or above or a new continuous cough or loss of taste or loss of smell.


Please go online to 111.nhs.uk/covid-19.  Patient should only call 111 if they do not have internet access.


Please use our website or online access to order repeat medication.  We are sorry for the inconvenience and appreciate your patience.

Please allow 2 Working days , excluding weekends and Bank Holidays, for your request to be processed by us. 


WAYS TO ORDER YOUR PRESCRIPTION

Pharmacies are no longer able to order on patients behalf. We request you to order your prescription via the following methods:-

1. www.claytonmedicalcentre.co.uk  - follow the Repeat Prescription tab

2. Patient Access if you have already set up your registration with the practice.

3. Post your completed request in the letter box Anytime of day ONLY if you can not use any other way to order as we would prefer you to stay at home safe.

5.OVER 70'S AND HOUSEBOUND ONLY CAN PLACE REQUESTS FOR REPEAT MEDICATIONS  BY TELEPHONE  01254 287150 OPTION 4 

9AM - 3PM DAILY ( ANSWER PHONE AT OTHER TIEMS)

Please ensure you have the name of your medication to prevent any errors.  

If you have any problems regarding your medication or prescription please telephone the surgery on 

01254 287150  PRESS OPTION 4   

9AM - 3PM  DAILY and speak to a trained member of staff in the prescription department.

( Please leave a clear message on the answer phone at other times )

 

18.3.2020 reviewed 4.5.2020 reviewed 21/05/2020 REVIEWED 27.11.2020

On the advice of NHS England and ELMMB we will only be issuing 28 day length amounts of medications. This is to eliminate any problems with supplies during and after the Covid -19 crisis.

Due to present conditions, the surgery Doctors have taken the decision to use the Repeat Dispensing option for some issues of  patients prescriptions.

This is at the GP's discretion, you will be advised on your prescription , email or text if this is the case for you and how long for.

The criteria for this is:

1.You must have 6 or less items on your list

2. You must order regularly and be stable on all medications

3. No controlled drugs can be on this system

 When you have 5 days of medicines left please contact your pharmacy direct. you will not need to reorder until your last issue has been dispensed. 

 
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