Clayton Medical CentreWellington StreetClayton Le MoorsLancashire, BB5 5HUTel: 01254 287 150
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The practice complies with Data Protection and Access to Medical Records legislation. Identifiable information about you will be shared with others in the following circumstances:
If you do not wish anonymous information about you to be used in such a way, please let us know.
Reception and administration staff require access to your medical records in order to do their jobs. These members of staff are bound by the same rules of confidentiality as the medical staff.
The ICO has published a new Model Publication Scheme that all public authorities are required to adopt.
Model Publication Scheme - further information
We make every effort to give the best service possible to everyone who attends our practice.
If you would like to praise a particular member of staff please use our comment section at the bottom of the contact details page on this website or email firstname.lastname@example.org
We are aware that from time to time things can go wrong resulting in a patient feeling that they have a genuine cause for complaint. If this is so, we would wish for the matter to be settled as quickly, and as amicably, as possible.
To pursue a complaint please write to the practice manager and she will deal with your concerns appropriately. Further written information is available on the complaints procedure from reception.
If having followed our practice complaints procedure you are not satisfied with the explanations offered you can contact NHS England or The Parliamentary and Health Service Ombudsman.
We are continually striving to improve our service. Any helpful suggestions would be much appreciated.
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