Registering for Online Services
To register for online services which you can use with an app on your smartphone you can download the registration form below and send this to the practice in person and with ID and proof of address. You can also download the NHS App to register and verify your identity online.
Once your registration has been accepted you can order repeat medication, book appointments and see some of your medical information (subject to your Doctors approval).
While you wait for approval please see the links below
From summer this year, patients using the NHS app will be able to view all new entries made in their GP records. This is an NHS initiative to give patients greater access to their health information.
Upon reviewing your records, you may feel that certain notes made by our clinicians are incorrect and you may wish to request that they are removed.
The General Data Protection Regulations (GDPR) and the Data Protection Act 2018 state that an individual has the ‘right to be forgotten’, which is sometimes called the ‘right to erasure’, however medical records are slightly different in that they hold special category data. The GP’s (or other clinician’s) opinion at the time will not alter, therefore we cannot remove information simply at the patient’s request.
In line with the General Medical Council’s (GMC) guidance, Doctors have an obligation to:
- Keep clear, accurate and legible records.
- Make records at the time the events happen, or as soon as possible afterwards.
The NHS constitution states that as a patient, “You have the right to have any factual inaccuracies in your health record corrected, however there are limited exceptions to this right, there is no obligation to amend something in a health record that is a professional opinion”, i.e. the GP’s opinion at the time.
Source: Handbook to the NHS Constitution for England – GOV.UK (www.gov.uk)
This also applies to data that forms part of your medical record, for example letters and forms issued by other Healthcare organisations involved in your care that have supplied copies to us as your General Practice/registered GP. Data on your record is only to be used in relation to direct care purposes, and if considered to be used for anything else, it would need to have the relevant lawful basis and other data protection principles applied.
Should you request any corrections or redactions we will review your request and if we decide we are not able to comply we will inform you of this decision. We will also ensure we add details of your request to your record and the reasons why we have not been able to comply. Please make any such requests in writing via our website.
Understanding your Health Record
You can view some commonly used abbreviations here, which may help you understand your records.
Whilst we will endeavour to respond to any queries about your records, please bear in mind that we must prioritise our workload and deal with patients that are unwell and need us. You can book routine telephone calls online via the NHS app should you wish to discuss a particular issue, but please do not use appointments purely to request something is removed from or changed within your notes.
As above, please contact us in writing, via our website and we will liaise with the clinical team and respond within an appropriate time frame – as with most administrative requests this can be up to 28 days.
NHS App
You can use the NHS App to check your symptoms and get instant advice, book appointments, order repeat prescriptions, view your GP medical record and more.
What the NHS App does
- get advice about coronavirus – get information about coronavirus and find out what to do if you think you have it.
- order repeat prescriptions – see your available medicines, request a new repeat prescription and choose a pharmacy for your prescriptions to be sent to.
- book appointments – search for, book and cancel appointments at your GP surgery, and see details of your upcoming and past appointments.
- check your symptoms – search trusted NHS information and advice on hundreds of conditions and treatments, and get instant advice or medical help near you.
- register your organ donation decision – choose to donate some or all of your organs and check your registered decision.
- find out how the NHS uses your data – choose if data from your health records is shared for research and planning.
- view parts of your GP record – including information about medication, allergies, vaccinations, previous illnesses and test results.
If you’re a patient at our practice you can use the new NHS App, a simple and secure way to access a range of NHS services on your smartphone or tablet.
Get the app
Non-urgent advice: Having Problems?
You can still contact the practice by phone or in person, this is just another option, which other patients have found is more convenient and saves them time. More information including “how to” leaflets and videos of patients and why they are using GP online services are available at www.nhs.uk/gponlineservices
Accurx Requests
You can use Accurx to submit Medical and Admin requests.
When you use the link to reach Accurx, you will be prompted for a Medical or Admin request:
Medical Requests: Will prompt you for details confirming your medical issue, after which it will be sent to the duty GP. They will review it and you will hear back within the day.
Admin Requests: Will give several options:
- Doctor’s Letter
- Fit Note / Sickness Letter
- Repeat Prescription
- Test Results
Self-Referral: Will show you a range of links to several services.
