Noticeboard

We are aware of the difficulties that some of our patients are experiencing in getting through to the practice on the telephone. We do apologise and we are working hard to resolve this with our IT/Telephone supplier. We are aware that during peak periods (e.g. Monday morning) phone lines tend to be by far the busiest. Practices in Pennine Lancashire are working with the supplier to migrate away from what was an old system to a new one and this work will conclude soon. This new system has additional capacity for practice when they are experiencing a high volume of calls. We will keep patients up to date with this and in the meantime as you to bear with us, particularly during peak periods.



If you are age 18 or over with underlying health conditions or are age 36 or over you can use the following link to book your COIVD-19 Vaccination online 



 


Please do not turn up at the surgery, your condition still must be triaged by the GP or nurse.  From Monday 17th May 2021 patients will be given a choice of face to face appointment when they speak to the clinician.  We are still required to socially distance within the practice and cannot accept walk-in patients without appointments.


Please note that we are not able to provide you with proof of your COVID-19 Vaccination status. Please use the NHS app. If you do not have a smart phone you can request a letter from 5 days after your vaccination from the NHS helpline 119. More information is available at https://www.gov.uk/guidance/demonstrating-your-covid-19-vaccination-status


Our prescription line has returned to the pre-COVID service and will be reserved for housebound patients only between 10am and 12 noon Monday to Friday.


All other prescription requests should be made via the patient apps, email, website prescription page or post your slip through our letterbox.


If you or any household member are awaiting COVID-19 test results or have symptoms please contact us and rearrange your appointments.  If you attend and then test positive the GP or nurse will have to isolate for 14 days further reducing already limited appointments.


How to Access appointments -  From May 2021 all GP appointments will first receive a telephone call.  If a face to face appointment is necessary the GP will arrange this with you.  We still need to be vigilant and help to stop the spread of Coronavirus.


Your practice is open for you and if you need to see a GP please ring us on 01254 287150 between 8am and 6.30pm.


Coronavirus (COVID-19) is still with us.


Please ensure you bring a face covering (to cover both your nose and mouth) if you are asked to attend by the GP or nurse. 


# limit contact with other people


# keep your distance if you go out or at work (2 metres apart where possible)


# wash your hands regularly


# do not leave home if you or anyone in your household has symptoms.


YOU must let us know if you have any symptoms suggestive of coronavirus.


If you do not tell us or attempt to hide symptoms from us we are ALL at risk of becoming unwell.  


If staff become unwell the surgery may have to close.


Help is available by telephone or video call and most routine face to face tests or treatments can wait until your symptoms have gone away.


Stay at home and protect the NHS and other members of the public.


Please do not to a GP, Pharmacy or hospital if you have a high temperature of 37.8 or above or a new continuous cough or loss of taste or loss of smell.


Please go online to 111.nhs.uk/covid-19.  Patient should only call 111 if they do not have internet access.

Patient Access

PATIENT ACCESS is a secure website that will enable you to order repeat medications, book appointments and view your part of medical records online.

HOW DO I REGISTER FOR PATIENT ACCESS?

You must be a fully registered patient, and need a letter from us containing personalised access codes. To get this letter you need to come to Reception and ask for Registration for Patient Access. You will need to show some photo ID e.g.passport/driving licence. The Receptionist will ask you to complete a form. You will be able to collect your access codes and registration instructions within  2  working days. Once you have the access codes and instructions you can connect to the web site at anytime and register.

WHAT ID CAN I USE?

We ideally require photographic identification. The following forms are accepted: current signed passport, current photo driving licence, disabled drivers pass, EU national ID card, current student ID, or an OAP travel pass. In special circumstances and for children we will accept a birth certificate.

WHAT ABOUT MY PARTNER/CHILDREN?

We ask all patients 12 years and older to complete their own registration form. They will then be provided with their own login details. We understand it is not always easy to get to the surgery, so we will accept collection of forms by a family member, but we do ask that each patient signs their own form, and a form of ID is available for our reception staff to witness.

Already received your registration letter ?

Patient Access

HOW DO I GET ONTO PATIENT ACCESS?

You can visit this page by clicking on the link on the home page. The first time you use the site you will be asked to create your account. Here you will need to enter the four registration codes given to you by the practice.

We look forward to seeing you at the practice. This is a new service we welcome any feedback that may help us improve it further.

 

 
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