During the current Public Health Pandemic we are only offering telephone and video consultation. DO NOT attend the surgery unless you have been instructed to do so today by a Doctor or Nurse.
We are currently operating a "Total Triage" system which means that the receptionist can only book a GP appointment for a telephone call. Face to Face appointments are only arranged by the clinician following the telephone call.
Children under 5 years are always offered same day appointments.
We run all our surgeries by appointment only. Our Receptionists will endeavour to meet your requirements within the framework of our appointment system, however this is not always possible and you may be offered an alternative.
Please be on time
Please arrive promptly (no more than a minute or two before your appointment to ensure social distancing) and check in at Reception.
Please remember to cancel your appointment if you can no longer keep it, someone else may need to consult the doctor urgently.
If you are not able to attend your appointment, please cancel this as soon as possible to enable others to benefit from it.
If you need to speak to the Doctor
All consultations bookable by reception are telephone or video. The GP will advise you of your appointment time if they wish to physically examine you here at the practice.
Our fully trained receptionists will assist you in making appointments to see your Doctor, and offer help and assistance at times. They may need to ask you further details when you telephone. This is to ensure that we assist you as speedily as possible They are bound by the same rules of confidentiality as the doctors and nurses.
Please do not blame the receptionist if she is unable to carry out your request, they are merely carrying out Doctor’s instructions, usually under difficult and demanding circumstances.