We are aware of the difficulties that some of our patients are experiencing in getting through to the practice on the telephone. We do apologise and we are working hard to resolve this with our IT/Telephone supplier. We are aware that during peak periods (e.g. Monday morning) phone lines tend to be by far the busiest. Practices in Pennine Lancashire are working with the supplier to migrate away from what was an old system to a new one and this work will conclude soon. This new system has additional capacity for practice when they are experiencing a high volume of calls. We will keep patients up to date with this and in the meantime as you to bear with us, particularly during peak periods.

If you are age 18 or over with underlying health conditions or are age 36 or over you can use the following link to book your COIVD-19 Vaccination online 


Please do not turn up at the surgery, your condition still must be triaged by the GP or nurse.  From Monday 17th May 2021 patients will be given a choice of face to face appointment when they speak to the clinician.  We are still required to socially distance within the practice and cannot accept walk-in patients without appointments.

Please note that we are not able to provide you with proof of your COVID-19 Vaccination status. Please use the NHS app. If you do not have a smart phone you can request a letter from 5 days after your vaccination from the NHS helpline 119. More information is available at

Our prescription line has returned to the pre-COVID service and will be reserved for housebound patients only between 10am and 12 noon Monday to Friday.

All other prescription requests should be made via the patient apps, email, website prescription page or post your slip through our letterbox.

If you or any household member are awaiting COVID-19 test results or have symptoms please contact us and rearrange your appointments.  If you attend and then test positive the GP or nurse will have to isolate for 14 days further reducing already limited appointments.

How to Access appointments -  From May 2021 all GP appointments will first receive a telephone call.  If a face to face appointment is necessary the GP will arrange this with you.  We still need to be vigilant and help to stop the spread of Coronavirus.

Your practice is open for you and if you need to see a GP please ring us on 01254 287150 between 8am and 6.30pm.

Coronavirus (COVID-19) is still with us.

Please ensure you bring a face covering (to cover both your nose and mouth) if you are asked to attend by the GP or nurse. 

# limit contact with other people

# keep your distance if you go out or at work (2 metres apart where possible)

# wash your hands regularly

# do not leave home if you or anyone in your household has symptoms.

YOU must let us know if you have any symptoms suggestive of coronavirus.

If you do not tell us or attempt to hide symptoms from us we are ALL at risk of becoming unwell.  

If staff become unwell the surgery may have to close.

Help is available by telephone or video call and most routine face to face tests or treatments can wait until your symptoms have gone away.

Stay at home and protect the NHS and other members of the public.

Please do not to a GP, Pharmacy or hospital if you have a high temperature of 37.8 or above or a new continuous cough or loss of taste or loss of smell.

Please go online to  Patient should only call 111 if they do not have internet access.

Referrals and Choose and Book


What happens if I need to be referred to a Specialist?

Sometimes your doctor might recommend that you are referred to a specialist to advise or help manage your condition. assist in your continuing care. You will only be referred if your GP feels is clinically necessary in your case. It is likely that your GP will first suggest that you try various tests, or treatment options, to see whether your condition improves before referring you. At the Rycote Practice all non-urgent referrals are peer reviewed by GP colleagues to ensure that all options have been explored prior to referral and that the most appropriate course of treatment is being sought.

A specialist will only see you with a letter of referral from your GP. The letter will give the specialist essential background information, such as your medical history, and it will also contain details for the specialist to pay particular attention to. Please note that if your referral is not urgent, it may take several days for your referral letter to be dictated, typed and checked for clinical accuracy. Once finalised, your referral letter will be processed through the secure NHS Choose and Book system.

What is Choose & Book?

Choose and Book is an electronic booking service for people living in England. It allows you to choose from different hospitals and clinics across England (including some private hospitals). You can also choose the time and date of your first outpatient appointment. The practice tries to ensure that all referrals are made via Choose & Book if services are available on this system. Physiotherapy, Podiatry and 2 week wait referrals are not currently made via Choose & Book.

What do I need to know if I am referred via Choose & Book?

Your GP will dictate a referral letter to a consultant at the hospital of your choice. This will then be processed by the secretary at the practice.

We will try to book your appointment before you leave the practice after seeing the GP . At busy times this service may not be available if this is the case the following will apply.

You should receive the paperwork for your referral within 7 days. Some appointments can be booked and cancelled online. If you have any questions or problems in making your appointment the secretary 

Arlene Taylor will be happy to assist. Please telephone on 01254 300250 option 7 after 10am daily.

What happens if I would like a private referral?

If your GP thinks you need specialist treatment and you want to pay for it privately, they will write a letter of referral to a private consultant or specialist explaining your condition and your medical history in exactly the same way.

If you have private medical or health insurance and would like to use this to cover the costs of your treatment, it may be sensible to check your policy to find out:

  • if your policy covers the treatment you need
  • whether your insurance company accepts consultant referrals from GPs or if it has its own list of consultants
  • when you need to contact your insurance company to tell them you’ve been referred for treatment

If you make a claim for treatment under your private medical insurance, some sections of the claim form will probably need to be completed by a doctor. In most cases, the doctor who provides your treatment will be the best person to complete the form, because they will have the information required. Please be aware that if you ask your your GP to complete this form there may be a charge.

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