Patient Access
Non-urgent advice: Please note
We require 2 FULL WORKING DAYS from the time we receive your request to ensure it is ready for dispensing at the pharmacy.
Any requests after the cut off time (2 PM) will not begin to be processed until the following working day.
| Ordered | Ready |
| Monday | Wednesday |
| Tuesday | Thursday |
| Wednesday | Friday |
| Thursday | Monday |
| Friday | Tuesday |
Please order you medication in good time. Do not leave things until the last minute – it creates unnecessary pressure on the surgery which it turn causes problems in processing other matters.
Ideally, you should order your medication 7 days BEFORE they are due to run out.
The reason for this is to enable the doctors and staff to adequately monitor your prescription and make sure that you are not having inappropriate medication that may be harmful to your health in the long run.
We will always aim to have your prescription ready for dispensing at the pharmacy 2 working days after ordering, but unfortunately, due to some circumstances, we may not always be able to guarantee this.
On occasions we all forget important things and your medication can be one of these.
If you need an urgent prescription please order via the same methods on the tab marked Repeat Prescription Requests as above before 10.30 am and we will endeavour to get your request ready for the next working day.
We are keen to ensure that patients with on going medical problems are regularly monitored. If the date for your review has passed you may be asked to make an appointment with a doctor or nurse, or you may be contacted by telephone.
Prescriptions for Paracetamol, baby milk, scabies, head lice or worms will not be given as an emergency. These can all be purchased over the counter at the local Pharmacy inline with the East Lancashire CCG self care policy.
If you have a usual pharmacy via EPS your prescription will usually go there when issued.