If You Need to Speak to the Doctor
We run our practice by appointment only by the triage process. This is done by either a patient submitting an online form or a receptionist making a request on behalf of a patient. Next the duty GP will look at the details of the request and inform the practice of the next steps to take. Finally, the patient will be contacted and offered an appointment.
These requests can be submitted in a few ways:
- The NHS App
- An Accurx Medical Request
- Speaking to the Practice Reception
Non-urgent advice: Please be on time
When you have an appointment, please arrive promptly and check in at Reception. If you are late for your appointment the staff may not be able to complete the appointment and you will be asked to rebook.
Cancelling Appointments
Please remember to cancel your appointment if you can no longer keep it, someone else may need to consult the doctor urgently.
If you are not able to attend your appointment, please cancel this as soon as possible to enable others to benefit from it.
The Reception Staff
Our fully trained receptionists will assist you in making appointments to see your Doctor, they can offer help and assistance with some matters or refer you to another clinician. They may need to ask you further details when you telephone. This is to ensure that we assist you as speedily as possible.
They are bound by the same rules of confidentiality as the doctors and nurses.
Please do not blame the receptionist if she is unable to carry out your request, they are merely carrying out Doctor’s instructions, usually under difficult and demanding circumstances.