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Noticeboard

Due to GP illness we are running an EMERGENCY ONLY Service today. We are very sorry for the inconvenience but unfortunately this situation is unavoidable. Thank you for your understanding in this matter. 

UPDATE 11.30am - We can now offer a limited number of urgent appointments this afternoon.

We are currently experiencing very high demand due to the level of winter illness.  For coughs, colds and vomiting etc. please self care with over the counter products.  If symptoms are persistent your pharmacy can advise you.

A number of practices across East Lancashire including ours have an issue with the telephone system which our IT department are working on at the highest level to resolve.  Please use our website or online access to order repeat medication or to book appointments.  We are sorry for the inconvenience and appreciate your patience.

Please email any documents to letters.clayton@nhs.net

Medication / prescription or dressings requests to prescriptions.clayton@nhs.net

  

CLICK HERE TO ORDER YOUR REPEAT PRESCRIPTIONCLICK ON THE BOTTLE TO ORDER YOUR REPEAT PRESCRIPTION


 

Please note we require 2 working days from the time we receive your request to ensure it is ready for collection. Any requests after the cut off time (2pm) will not begin to be processed until the following working day.

Ordered

Ready

Monday before 2pm

Wednesday after 2pm

Monday after 2pm

Thursday after 2pm

Tuesday before 2pm

Thursday after 2pm

Tuesday after 2pm

Friday after 2pm

Wednesday before 2pm

Friday after 2pm

Wednesday after 2pm

Monday after 2pm

Thursday before 2pm

Monday after 2pm

Thursday after 2pm

Tuesday after 2pm

Friday before 2pm

Tuesday after 2pm

We prefer not to accept prescription requests over the phone and there are two reasons for this. The first is because this method can lead to mistakes and the second is because we need to keep our telephone lines free for other patients who may need to seek advice.

Please help us by not engaging our telephone lines unnecessarily.

Please order you medication in good time. Do not leave things until the last minute – it creates unnecessary pressure on the surgery which makes our life difficult.

Ideally, you should order your medication 4 days BEFORE they are due to run out. The reason for this is to enable the doctors and staff to adequately monitor your prescription and make sure that you are not having inappropriate medication that may be harmful to your health in the long run.

We will always aim to have your prescription ready for collection 2 working days after ordering, but unfortunately, due to some circumstances, we may not always be able to guarantee this.


Same day prescription requests.

On occasions we all forget important things and your medication can be one of these.

If you need a same day prescription please order via the same methods on the tab marked Repeat Prescription Requests as above  before 10.30 am and we will endeavour to get your request ready for  after 5.30pm the same day.

We are keen to ensure that patients with on going medical problems are regularly monitored.  If the date for your review has passed you may be asked to make an appointment with a doctor or nurse, or you may be contacted by telephone.

Prescriptions for Paracetamol, baby milk, scabies, head lice or worms will not be given as an emergency. These can all be purchased over the counter at the local Pharmacy inline with the East Lancashire CCG self care policy.

 If you have a usual pharmacy via EPS your prescription will usually go there when issued.

 

 
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