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Noticeboard

Please note that the Minor Injuries Unit at Accrington Victoria remains open. 

The closure affects only the Walk-In GP service.

       

Community pharmacies are no longer able to order medicines on your behalf

We will have a staff member available by telephone 01254 287 150 (option 4) between 10am and 12 noon for patients who are HOUSEBOUNDAND OR OVER 75 YEARS 

YOU CAN ORDER ONLINE VIA OUR SECURE EMAIL BY FOLLOWING THE REPEAT PRESCRIPTION TAB

 

 

Appointments

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You can make an appointment to see the Doctor, Nurse of any of our clinical team by calling at the reception desk, or telephoning the surgery between the hours of 8.00am-6.30pm Monday to Friday.

We operate the Advance Access appointment system, which simply means that you ring the surgery on the day you require the appointment. Be sure to ring early. Some pre-bookable appointments are available for those who have difficulty with on the day appointments.

Children under 5 years are always offered same day appointments.

We run all our surgeries by appointment only. Our Receptionists will endeavour to meet your requirements within the framework of our appointment system, however this is not always possible and you may be offered an alternative.  Please do not blame the Receptionist if she is unable to meet your request specifically, as she is merely carrying out the doctors' instructions.

Please be assured that we make every effort to adhere to appointment times, but occasionally surgery can be running late due to emergency admissions or GP's being called out on urgent home visits. Your patience is much appreciated in these circumstances.

Reception Staff

Our fully trained receptionists will assist you in making appointments to see your Doctor, undertake acute prescription requests, and offer help and assistance at times. They may need to ask you further details when you telephone. This is to ensure that we assist you as speedily as possible They are bound by the same rules of confidentiality as the doctors and nurses.

Please do not blame the receptionist if she is unable to carry out your request, they are merely carrying out Doctor’s instructions, usually under difficult and demanding circumstances.

Please be on time

Please arrive promptly and check in at Reception and please remember to cancel your appointment if you can no longer keep it, someone else may need to see the doctor urgently.

Cancelling Appointments

If you are not able to make you appointment, please cancel this as soon as possible to enable others to benefit from it.

If you need to speak to the Doctor

If you wish to speak to a doctor, but do not need to make an appointment, we have a limited number of telephone consultations each day.

telephone

The GP will then call you back after the morning surgery or before the afternoon surgery. It would be helpful if you are prepared to give the receptionist a brief outline of what you wish to discuss, so that relevant records/results are made available. Please leave your telephone number with reception, and your call will be returned.

 
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